Privacy Policy

1 Information We Collect

1.1 Information You Provide

• Account information: If you create an account, we collect your name, email address, and password (stored in encrypted form).
• Contact form submissions: Name, email address, and message content when you write to us via our website contact form.
• Subscription details: Plan type and subscription status (not payment card details — those are handled by Razorpay, Apple, or Google).

1.2 Information Collected Automatically

• Usage data: Stories played, playback duration, features accessed, and in-app navigation patterns — used only to improve the product.
• Device information: Device type, operating system version, app version, and unique device identifiers.
• Log data: IP address, browser type, pages visited on our website, and timestamps — stored for security and analytics purposes.
• Crash reports: Technical error data sent automatically to help us fix bugs.

1.3 Information We Do NOT Collect

• We do not collect precise GPS location data.
• We do not collect payment card numbers, CVV, or bank account details.
• We do not collect voice recordings or microphone data.
• We do not collect contacts, photos, or files from your device.

2 How We Use Your Information

We use your information solely to:

• Provide and maintain the Temple Girl Kids service
• Process and verify subscription purchases
• Respond to your messages and support requests
• Send important service-related communications (subscription renewal, updates)
• Improve our app based on aggregate, anonymised usage patterns
• Detect and prevent fraud or abuse
• Comply with legal obligations

We do not use your information for targeted advertising or sell it to third parties for marketing purposes.

3 Sharing of Information

We share your data only in these limited circumstances:

• Payment processors: Razorpay (website), Apple (App Store), and Google (Play Store) receive transaction data necessary to process your subscription payment. Each has their own privacy policy.
• Analytics tools: We may use anonymised, aggregated data with analytics partners (e.g., Firebase Analytics) to understand how the app is used. No personally identifiable data is shared.
• Legal requirements: If required by law, court order, or governmental authority, we may disclose your information.
• Business transfers: In the event of a merger or acquisition, user data may be transferred to the acquiring entity, who will be bound by this policy.

We do not sell, rent, or trade your personal data to any third party.

4 Payment Data

All payment transactions are processed by trusted third-party payment providers:

• Website: Razorpay (PCI-DSS Level 1 compliant). We never see or store your card number, CVV, or UPI PIN.
• iOS App: Apple App Store in-app purchase — governed by Apple's Privacy Policy.
• Android App: Google Play in-app purchase — governed by Google's Privacy Policy.

We only receive a confirmation of successful payment and your subscription tier — no raw payment credentials.

5 Children's Privacy

Temple Girl Kids is designed for children, and we take their privacy with the utmost seriousness.

• We do not knowingly collect personal information directly from children under 13.
• Account creation and subscription purchases are intended to be performed by a parent or guardian.
• The app does not include social features, chat, or user-generated content.
• We do not display third-party advertisements to any users.
• If you believe your child has provided personal information without your consent, please contact us at support@templegirl.com and we will promptly delete it.

6 Data Storage & Retention

• Your data is stored on servers located in India and/or internationally with providers bound by equivalent data protection standards.
• Account data is retained for as long as your account is active, and for up to 90 days after deletion.
• Anonymised usage analytics are retained for up to 24 months.
• Log data (IP, timestamps) is retained for up to 6 months for security purposes.
• You may request deletion of your personal data at any time — see Your Rights below.

7 Security

We implement industry-standard security measures including:

• HTTPS/TLS encryption for all data in transit
• Password hashing using bcrypt
• Access controls limiting staff access to personal data
• Regular security reviews

No method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

8 Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your account and personal data ("right to be forgotten").
• Withdrawal of consent: Withdraw consent to optional data processing at any time.
• Grievance redressal: File a complaint with our Grievance Officer (see contact below).

To exercise any of these rights, email support@templegirl.com with the subject line "Privacy Request". We will respond within 30 days.

9 Cookies & Tracking

Our website uses minimal cookies:

• Essential cookies: Required for the website to function (e.g., session management). Cannot be disabled.
• Analytics cookies: Used in aggregate to understand page traffic. You can opt out via browser settings.

We do not use advertising cookies or cross-site tracking cookies. Our app does not use cookies; it uses local device storage for preference settings only.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will:

• Update the "Last updated" date at the top of this page
• Send an in-app notification for material changes
• Email registered users for significant changes affecting their rights

Continued use of our services after the effective date constitutes acceptance of the updated policy.

11 Contact Us / Grievance Officer

For any privacy-related concerns, requests, or grievances: