Refund Policy

1 General Policy & Cancellations

Temple Girl Kids subscriptions are non-refundable. You may cancel your subscription at any time by emailing support@templegirl.com. After cancellation, you will continue to have the same level of access until the end of the billing period you have already paid for.

We do not provide refunds for change of mind, partial use of a billing period, or after you have received the service during a paid period, except in the limited circumstances described in this policy.

2 Refund Exceptions

Payments made through our website via Razorpay are non-refundable except where:

• We determine that a technical failure on our side prevented you from accessing the service you paid for, or
• You were charged twice for the same subscription period.

To request a refund under these exceptions, see Section 3 below.

3 How to Request a Refund

If you believe you qualify for a limited exception (technical failure preventing access, or duplicate charge), email:

1. support@templegirl.com with the subject line: "Refund Request — [Your Name]"
2. Include your:
   • Registered email address
   • Razorpay Payment ID
   • Purchase date
   • Reason for the request and any evidence (e.g., screenshots of errors)
3. We will review and respond within 3 business days.

Approval is not guaranteed except where duplicate charging is verified. Approved refunds are initiated to the original payment method where possible.

4 Processing Timeline

If a refund is approved, we typically initiate it within 2 business days of approval. Credits to your bank or UPI may take an additional 5–10 business days depending on your bank.

5 Contact Us

For questions about this policy or subscription billing: